"It is this fear of touching upon the personal which causes the overorganization of social and administrative activity. In order to avoid telling an applicant that we do not wish to admit him to a college we quickly draw up a regulation that bars his entry by establishing an age limit. In order to avoid speaking as man to man to an employee about an error he has committed, a general order is drawn up and quite impersonally delivered to each man. And the regulations multiply. They completely dominate life in the office or the plant where there are no means of communication other than notices."
-- Paul Tournier
Escape from Loneliness
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